Return & Refund Policy

1. General Return Policy

At Axion Chemicals, we strive to ensure complete customer satisfaction. However, because our products are high-purity research chemicals, returns are strictly limited to maintain safety, quality, and regulatory compliance. By placing an order, you acknowledge that research compounds are handled under strict conditions, making most sales final.

2. Eligible Returns

Returns are accepted only in the following verified situations:

• Products arrived damaged during shipping (requires photo evidence)
• Products received are different from what was ordered (wrong item / purity mismatch)
• Products have manufacturing defects (verified via analytical testing)

3. Non-Returnable Items

The following items cannot be returned for any reason due to safety, legal, and quality assurance protocols:

• 🚫 Any opened, unsealed, or tampered products
• 🚫 Products that have been used, altered, or removed from original vials
• 🚫 Products past the 7-day window from delivery confirmation
• 🚫 Custom synthesis, special order items, or bulk custom quantities
• 🚫 Products exposed to improper storage conditions

4. Return Process (Step by Step)

5. Refund Timeline & Methods

Approved refunds will be processed within 5–10 business days after we receive and inspect the returned items. Refunds are issued to the original payment method (credit card, crypto, or wire). Shipping costs are non-refundable unless the error is on our side.

6. Shipping Costs & Responsibility

Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer unless the return is due to our error (wrong item or verified defect). We recommend using trackable shipping for returns.

7. Contact Us for Returns

To initiate a return or ask any return-related questions, reach out to our compliance team directly:

Response within 12 hours (business days).